Customer Service
Our general Customer Service policy is based on "the Golden Rule" - we try to treat others the way we would hope to be treated in return.
Privacy Policy
At INTENSE-Racing.com we value your security and privacy. We will never sell or otherwise distribute your personal information to anyone at anytime.
Secure Online Order System (Secure Socket Layer "SSL")
INTENSE-Racing.com uses a GeoTrust TLS 1.0, RC4 128 bit encryption (High)secure certificate to ensure that your transaction is secure. You can verify this by right clicking in the checkout window and select "properties." You will see the connection (TLS 1.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange) and clicking the certificate button will display the secure certificate assigned to INTENSE-Racing.com proving your connection is secure.
Secure Online Payment System
INTENSE-racing.com uses Authorize.net as it's secure online payment system. Authorize.net is a global leader in providing real-time, secure credit card transaction to thousands of traditional and online businesses. You can feel safe and secure ordering online with us.
INTENSE Racing also secures its credit card processing software and servers with a PCI-Compliant infrastructure. To validate this, we use Trustwave to test our system regularly against intrusion and vulnerabilities. This proactive testing ensures that your personal and financial information remains safe.
Methods of Payment
We accept Money Orders, Cashier's Check, Visa, Mastercard, Discover, American Express, and payments made through your PayPal account. The Authorize.net Online Payment System verifies that your credit card is valid and the your billing information matches the name and number on your credit card before charging the card. Everything is done in one easy, convenient step through the final authorization process. We do NOT accept personal checks without prior authorization, nor do we ship product until such checks have cleared.
Billing
After you have placed your secure online order, your credit card statement and confirmation email may show "R4 Holdings, LLC" as the merchant name.
Your credit card or PayPal account will be verified and processed at the time your order is placed, even though in certain situations (i.e., the product(s) are on backorder, or normal delays from the manufacturer), the products will not ship immediately. We do everything we can to keep our products in stock and available for immediate shipping, but sometimes the delay is unavoidable if it is being shipped directly from the manufacturer. We will make every attempt to minimize the delay in your order. If extended delays are expected, we will make every attempt to contact the customer pertaining their order.
Sales Tax
INTENSE Racing resides in Franklin County, Ohio, and therefore must charge 7.00% sales tax for all Ohio orders. If you live in any other state, you will not be charged sales tax on your order.
Shipping Rates / Locations
Shipping rates are dynamically calculated at the time of order by our catalog system. As a matter of policy, we seek to cover our costs with shipping, not make a profit from it. Having a dynamically calculated rate is the most accurate means of doing so.
The calculator may have some challenges with international addresses. Should you encounter a problem with shipping, please email us at Sales@INTENSE-Racing.com with the product(s) you wish to purchase, and your full mailing address. We will have someone from our Sales staff email you back with a custom shipping quote.
Returns
Returns may generally be made within 10 Days of purchase with prior authorization. Returns are subject to up to a 20% restocking fee (to offset merchant bank fees and packaging costs) unless the refund is given as store credit. Returns must be in original packaging and materials and be in perfect, new condition. Items in a less-than-new condition, or that are being returned after the 10-day period, will be offered a pro-rated refund at the manager's discretion (please contact us before returning with any questions). Special order or custom made products might not be returnable, or may be subject to a higher restocking percentage (please contact us if you have questions). Refunds of returned products and core charges will be done via the payment method used for the original order and do not include shipping and handling charges.
INTENSE is not responsbile for items damaged by improper use or installation.
If you have any problem with your part(s) once you receive them, please email us at Sales@INTENSE-Racing.com.
Warranties
All INTENSE™ products sold on this website are warranted for a period of ninety (90) days from the date of purchase against defects in materials and workmanship, unless otherwise noted in the item description. The warranty provides for a replacement product or refund only, and does not cover labor or any other costs. Purchaser and Installer assume all liability with regard to any and all damages in any way related to the purchase, installation and/or use of these products.
All non-INTENSE™ branded products on this website carry the original warranties from the original manufacturers, and any and all claims must be handled directly with the original manufacturer.
All products sold on this website are intended for off-road use only. We do not warrant the durability/longevity/effect of these products on any portion of the customer's vehicle. All liability and any possible issues arising are implied to be at the customer's expense.
Gift Certificates
INTENSE™ Gift Certificates are available and make the perfect year round gift for your car enthusiast.
Custom Orders
INTENSE Custom Orders are available to pay for things from our INTENSE Garage Sale page or for other items you worked out special pricing for.
Custom Discounts
INTENSE Custom Discounts can be placed for special pricing options worked out with INTENSE.
